FAQ

What are your payment options?

NeoPro Cycling uses PayPal and Shopify services which means you can pay with your Mastercard, Visa or American Express Card – no PayPal account required either!

I don’t want to pay with my Credit/Debit card – Do you have any other options?

We also have the option for a Direct Transfer to our bank account – however this could take a couple more days to process and your bank may charge you additional fees for the transfer. Please check with your bank what these fees may be as they vary from bank to bank.

How much do you need before placing the order?

Prior to us ordering it, we need a 50% deposit. There is no need for a deposit prior to starting the design process only when placing the order.

Before we deliver the kit we require the balance paid in full.

What is your minimum order quantity?

We do not have a minimum order quantity, however the less you order the higher the price will be per piece.

Do you charge extra for design and delivery?

No, the price we quote includes delivery anywhere within the southeast Queensland area where we can hand deliver it to you. If you live outside of this area there will be a normal shipping cost on top of this.

This can be organised through DHL for pickup yourself or we can do it for you and pass on the cost. 

How long will it take to receive my order?


Once we have finalised your design, products, quantities and sizing the production time is about 3-4 weeks, however we can give you a more accurate time frame when the order has been placed.

Does my custom kit need to have your NeoPro logo on the kit?

Yes, somewhere on the kit will need to be our logo however we can work together to make sure this works for the both of us.

How long will it take to design the kit?

That depends on how complicated your design is. We can make as many changes as you need to get your design perfect, and because of this we do not have a set time frame for the design process. We can however guarantee any amendments to your design will be made within 24hours for you to assess.

Do you have anything I can see in person before I order?

Sure! Send us an email and we can see what we can organise for you to look at!

Do I need to order the same Jersey & Bibs sizing?

On our retail side (www.neoprocycling.com) requires the same sizes to be ordered as they are sold as a full set however you can order mixed size kits as you see fit (i.e medium knicks and Small Jersey). Please keep in mind that our kits are sized according to cyclists bodies though! 😊

I can't login to my account, what should I do?

If your e-mail address or password is not working, double check that you are using the same e-mail address and password that you used when you first created your account. If you do not remember your password, enter your e-mail address in to the ‘Forgot Your Password?’ box on the log-in page and we’ll send you an e-mail to remind you what your password is.

If you are still running into issues trying to login contact us.

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NEOPRO CUSTOM

Creating the dream – Customise your own design.

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